When I think about McDonald’s, the thing that always surprises me the most is that no matter what location you go to you know what you are going to get. To me, its the standards they put in place that make it so consistent. That comes from the top down. As Ray Kroc said:
The quality of a leader is reflected in the standards they set for themselves
Ray Kroc
I try to think in the future, what kind of employees do I want to have, then I try my best to live that. If I can’t be what I want others to be, then I will fail to realize the dream I have.
Let’s hold ourselves accountable.
Sam